Returns & Exchanges
At Lundberg Family Farms, we stand behind the quality of our organic rice and grain products. If you are not completely satisfied with your purchase, we are committed to making it right through a streamlined replacement or refund process.
Contact Support
Reach out to our customer service team within 30 days of receipt via our online contact form or email with your order number and details regarding the issue.
Provide Product Details
To ensure quality control, please provide the 'Best By' date and the lot code found on the back of your product packaging.
Verification Review
Our team will review your request and may ask for photos of the damaged or defective item to help us improve our farming and packaging standards.
Resolution Delivery
Once approved, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing